In our previous newsletter we mentioned the customer satisfaction survey conducted by us in March of this year. First of all, we would like to thank all of the customers who participated in this survey. The response was phenomenal! Our aim was to find out what you think about the support and service we provide and how we could optimise this further where necessary. On the whole we have been able to conclude that you are satisfied with many different aspects.
Below is a summary of our findings:
Naturally, we are very pleased with the results. Our challenge is now to maintain this level. Of course we will continue to aim for 100% customer satisfaction.
Attention to quality is a continual process for Transcargo BV and we always aim to optimise and improve.
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